Trip Reservations and Cancellations
TRIP RESERVATIONS
All trips are scheduled in advance on a first-come, first- served basis and are scheduled on a time and space availability basis. Trip reservations must be requested 24 hours in advance for Woodsfield, Antioch, Beallsville/Malaga, Clarington, Lewisville/Stafford, and Graysville of requested pick up time. A 10 business day advanced notice is required for out of county trips.
To schedule trips, passengers must call (740) 750-0750 between 8:00 am – 4:00 p.m. Monday - Friday. Trips cannot be scheduled by telling a driver.
Passengers will be asked for the following information when scheduling trips:
- Name
- Telephone #
- Pick-up/Drop-off Addresses
- Home Address
Hearing impaired persons can call the Indiana Relay Service at 711 or (800) 750-0750 for assistance in scheduling trips.
Same day add-on trips will be accommodated if there are openings on that day's schedule.
Please let us know if you have special needs such as traveling in a wheelchair, with an attendant, service-animal, portable oxygen tank or respirator, etc.
Cancellations
It is important that if you don't need your trip that you cancel at least 3 hours prior to your scheduled pickup time. Cancellations can be left on our voice mail when the office is closed.
If the vehicle arrives to pick you up and the driver cannot locate you or you have failed to cancel your trip at least 3 hours prior to your scheduled pickup time, you will be considered a No Show. No Shows waste time and money, make other passengers late and cause service denials to others. Due to the cost and inconvenience a No Show causes, Monroe County Public Transportation System requests payment for No Show trips.
If you are recorded as a No Show for 20% or more of your scheduled rides within a 30-day period, your service will be suspended for 10 days. You can appeal your suspension by calling Monroe County Public Transportation System at (740) 750-0750 and asking to speak to the Transportation Director.