Reservations, Scheduling and Cancelations
- Reservations need to be made one (1) day in advance. Please inform the dispatcher of medical appointments in advance. This will help coordinate routes and times.
- The transit system will not call to confirm appointment or pick-up time.
- There should not be more than a fifteen (15) minute wait for pasenger pick-up.
- Monroe County Public Transportation is committed to honoring passengers' schedule needs in a costly fashion
- Drivers will not wait as this can cause unnecessary delays.
- Certification for Elderly and Disabled passenger must be available. (e.g. Golden Buckeye Card, Social Security Card, Medical Card with Doctor's Signature).
- Cancellations need to be made ASAP. PLEASE do so as far in advance as possible. With doing this it helps us better accomodate others who need our services.
- Please be sure to cancel pick-up times well in advance so other passengers needs can be met. NO SHOWS may result in SUSPENSION OF SERVICES.
- MCPT does door to door service. The driver will not assist you into the buildings or home.
- No more than four (4) bags of groceries can be brought onto the van.
- Drivers will assist carring packages, groceries and any other items to your door, but will not go into your residence.